Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how the Lloyd Research Institute (hereafter referred to as LRI) collects and process your personal information through our websites, devices, and services, online and physical stores. By using LRI Services, you are consenting to the practices described in this Privacy Notice.

What Personal Information About Customers Does LRI Collect?

We collect your personal information in order to provide and continually improve our services.

Here are the types of personal information we collect:

  • Information You Give Us: We receive and store any information you provide in relation to conducting business with LRI.
  • Automatic Information: We automatically collect and store certain types of information when your web browser or device accesses LRI’s website through the use of “cookies” and other unique identifiers.

For What Purposes Does LRI Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

  • Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Provide, troubleshoot, and improve LRI Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of LRI’s services.
  • Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with LRI.
  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws.
  • Communicate with you. We use your personal information to communicate with you in relation to LRI (e.g., by phone, e-mail, chat).
  • Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, LRI, and others.

Does LRI Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and only when the organization follows practices at least as protective as those described in this Privacy Notice.

  • Third-Party payment transactions through Square: We employ Square to provide credit card processing services for purchases you make through LRI, and they are automatically provided with your credit card information at the time of purchase through a secure encrypted connection.
  • Protection of LRI and Others: We may release account and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of LRI, or our customers.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.
  • Our credit card processor follows the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

What About Advertising?

We will only use your information for advertising of LRI services with your permission, or when you leave public comments or reviews on our services. We will never use your personal information to provide targeted advertising.

What Information Can I Access?

You can access any of your personal information LRI stores by contacting our customer service department at customerservice@lloydresearch.org.

What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our customer service department at customerservice@lloydresearch.org.

  • As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the LRI Services.
  • If you do not want to receive e-mail or other communications from us, please inform our customer service department at customerservice@lloydresearch.org
  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of LRI services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, or proceed to Checkout.

In addition, to the extent required by applicable law, you may have the right to request access to or delete your personal data. If you wish to do any of these things, please our customer service department at customerservice@lloydresearch.org. Depending on your data choices, certain services may be limited or unavailable.

Are Children Allowed to Use LRI Services?

LRI does not sell services for purchase by children. We do not knowingly collect personal information from children under the age of 18 without the consent of the child’s parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to use LRI services, your use and any dispute over privacy is subject to this Notice, including limitations on damages, resolution of disputes, and application of the law of the state of Virginia. If you have any concern about privacy at LRI, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

California Consumer Privacy Act Disclosures

The personal information that LRI collects, or has collected from consumers in the twelve months prior to the effective date of this Privacy Policy, fall into the following categories established by the California Consumer Privacy Act, depending on which LRI service is used:

  • identifiers such as your name, alias, address, phone numbers, or IP address;
  • personal information, such as a credit card number;
  • age, gender, or other protected classifications;
  • commercial information, such as purchase activity;
  • Internet or other electronic network activity information, including content interaction information, such as content downloads;
  • geolocation data, such as the location of your device or computer;
  • professional information, for example data you may provide about your; and
  • inference data, such as information about your purchase preferences.

Categories of personal information disclosed for a business purpose. LRI did not disclose any personal information about consumers for a business purpose in the twelve months prior to the effective date of this Privacy Policy.

Right to Request Access to or Deletion of Personal Information: You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by LRI, or access to or deletion of your personal information. If you wish to do any of these things, please contact our customer service department at customerservice@lloydresearch.org.

No Sale of Personal Information: In the twelve months prior to the effective date of this Privacy Policy, LRI has not sold any personal information of consumers, as those terms are defined under the California Consumer Privacy Act.

No Discrimination: LRI will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.